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Works over data but not WiFi

  1. I’m having an issue where the WordPress app will work fine over mobile data, but not over WiFi. The issue is not only at a specific WiFi location, but at all I have tried.

    On data, the app works as expected. However, on WiFi it will log on to the site, when you enter an area like “posts”, “pages”, or “media”, you will only see some of the items (I believe cached) and it will not load any new items. It just sits loading indefinitely. Switching off WiFi and a refresh immediately loads all the missing items.

  2. Hi there!

    This sounds like some sort of restriction on your WiFi connection if the app is working as expected when you navigate from data.

    If you try to navigate to WordPress.com from a desktop over the same connection, do you run into any issues there?

    What type of local network are you using? For example, are you in an office building or a cafe? You could try connecting from a different WiFi connection to see if the issues continue from other locations in the same way.

    I would suggest reaching out to your network provider to see if they can confirm any possible blocks that would be causing this.

    Thank you!

  3. Hi Rezzap,

    I have already tried over different WiFi connections from different ISPs with different router hardware. The results are the same. However, I should add that desktop connections to wordpress sites work perfectly.

    Here’s the really strange part. Using a web browser on the phone over WiFi works as expected. However the app has the issue as described in my first post. This leads me to believe the issue is not with the WiFi at all. Perhaps its a permissions issue with the app. But then its strange how its ok to create the accounts and log on to the sites, but has issues doing anything else. Does the app use different ports for this?

    Thanks,

    Darren

  4. Hi Darren,

    Can you share your site address with me and confirm how it is connected (self-hosted, Jetpack, WordPress.com)? Can you also confirm the version of the app you are using?

    If you're not comfortable sharing this in the forums feel free to reach out to us directly from the app under ME > Help & Support > Contact Us.

    Thank you!

  5. Hi Rezzap,

    All the sites are self-hosted and I am using ios app version 14.1. A couple of the sites where this happens are https://www.mrd-rc.com and https://www.meatfreecarnivore.com. Those sites are on the same host, but I have another on a different host which has the same result.

    Thanks,

    Darren

  6. I have noticed this in the logging, but it seems to be happening everywhere.

    2020-02-29 08:46:43:284 Failed updating plans: (null)
    2020-02-29 08:46:43:285 Failed checking domain credit for site
    https://www.mrd-rc.com:
      Error Domain=PlanService Code=0 "Unable to update plan prices.
        There is a problem with the supplied blog."
      UserInfo={NSLocalizedDescription=Unable to update plan prices.
        There is a problem with the supplied blog.}
  7. Hi Darren,

    Those errors are coming up because you are not connected to a WordPress.com account. It isn't part of the problem you are seeing.

    I did check both sites and I'm not seeing anything that would cause communication issues in the app. Self-hosted sites that are connected in the app do use XMLRPC to communicate with your site and maybe there is a security setting somewhere that is blocking this. It would explain why some functions work, but others fail.

    Do you use any security apps or have any plugins installed on your site that could cause this type of block?

    It would be great if you could send a full set of logs to us by reaching out through the app so we can troubleshoot further.

    To share the logs from your device, navigate to the Me section then "Help & Support". From there, tap "Application Log" and choose the clipboard icon to the upper right to copy the logs to your device's clipboard. You can then paste them in your reply under contact us with details or a link to this thread.

    Thank you!

  8. I also forgot to mention here that you should try updating your app to version 14.2 to see if that makes any difference.

    Thanks!

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