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Wordpress App crashing

  1. Just updated your iOS app, keeps crashing on startup.

  2. Thank you for the report—we're looking into it!

    Would you be able to post a bit more detail about your device such as what phone you are using and the version of iOS you are current running? It may help in case we need to look for a trend.

    I did try testing version 13.0 of the iOS app on my iPhone 6S iOS 12.4 just now, and it didn't crash in my case so I'm looking for any details about how to trigger the crash that I might be missing when testing from my end.

  3. If there's any chance you remember what part of the app you were using before you the crash started happening, could you let me know?

    I found one case where there was a crash reported after viewing Stats > Insights but that one was worked on and had a potential bug fix go through (reference) so it may be something else in your case.

  4. Hi,

    I am running iOS 12.4 on an iPhone 5s.

    I can’t remember which part of the app I was using but was working perfectly prior to the most recent update. The app stays on the start up screen for around 15 seconds before closing.

  5. Thank you for the extra info! We're still searching for why some phones are crashing when the app launches and some are not.

    If there's any chance that all you can get to the activity logs and get a copy of them from the Help & Support section, please do let me know! If not, we'll keep searching for the source of the problem with others as well.

  6. Hi,

    Just to let you know that deleting the app then reinstalling it fixed the issue, hopefully this might work for anyone else having this issue.

    I couldn't access the activity logs before I deleted the app as I couldn't access any part of the app unfortunately.

  7. Thanks for the update!

  8. I deleted it and re-installed but its still crashing and crashing. Using on iPhone 6.

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