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Video Failed to Upload

  1. Hi everyone,

    I have a client who is needing to upload videos to her website via the Wordpress App on iOS. It won't work! It let's us upload photos of any kind but when uploading videos of any length or size, we always get this error:

    "The operation couldn't be completed. (WordPressKit.WordPressOrgXMLRPCApiError error0.)"

    This is what i have in my .htaccess file:

    # BEGIN WordPress
    php_value upload_max_filesize 1024M
    php_value post_max_size 1024M
    php_value memory_limit 512M
    php_value max_execution_time 300
    php_value max_input_time 300
    # END WordPress

  2. Hi TheMarque,

    The error you're seeing indicates that XML-RPC is not functioning on the site right now. This is a service that the WordPress app requires on the server to function.

    This issue is commonly caused when a web hosting provider blocks XML-RPC.You can check with your hosting provider to find out if they allow XML-RPC on your site.

    It can also happen if there is a plugin/theme that conflicts with it. To check whether a plugin is causing the conflict with the app, try deactivating all the plugins on the site to see whether that fixes the issue. If she is able to upload videos with all of the plugins deactivated, then you can try activating them one by one to identify which is the cause.

    We'd be happy to take a look into this with you & run some more tests. Please go to "Me > Help & Support" in the app and tap on "Contact us" so we can investigate it from there. Please make sure to include the address of the website in question so that we can take a look and troubleshoot.

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