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Photos uploading to app but not dashboard

  1. I downloaded the wordpress app to my iphone today and began uploading some photos into the media folder. It did this with no issue, however when I then go to view the photos on the wordpress dashboard on my laptop they are showing as grey file icons and not displaying the photos.

    Why would this be? I'd really like to get this sorted as it would be great to upload photos directly using the app.

    Thanks.
    Jenna

  2. Hi Jenna,

    Sorry for the late reply to this.

    Can you confirm the format these images were uploaded in? It would also be good if you could confirm if you're checking under your wp-admin dashboard or if this is in the WordPress.com dashboard?

    Can you share the exact steps you take when you upload the media to your site? For example, are you selecting from your device or from 'Other apps'? We can then try to reproduce this to see what can be happening.

    Thank you!

  3. Hi! It’s ok, I got the problem sorted. I didn’t have enough storage left on my site so the photos weren’t uploading.
    Thanks very much for your reply though!

    Jenna

  4. I'm glad to hear you were able to get this resolved.

    Don't be shy to reach out again if there's anything else we can help with.

    Cheers!

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