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I can't approve or reply to comments on my self-hosted Jetpack-enabled blog!

  1. muminanutshell
    Member
    Jan 8, 2015, 2:53 PM

    Any comments I leave using my iPhone are showing all jumbled up on my blog.

  2. Hi @muminanutshell,

    Could you share a link to an example of this so we can get a better idea of what's happening?

  3. All good on my blog for comments from my iPad now. I can approve, edit and reply. Haven't tried my phone, but will do do shortly.
    Thank you!!

    I'm having another minor, but manageable problem which is that updating or changing blog posts on the app leads to an "upload failed" error. However when I check the blog, the post shows correctly changed. So, corrections are going through only the app shows "failed". Not a big deal, but thought I would mention it.

  4. muminanutshell
    Member
    Jan 8, 2015, 7:11 PM

  5. Tried moderating and making comments on my iPhone today. All ok here.

  6. So, corrections are going through only the app shows "failed". Not a big deal, but thought I would mention it

    @wheelingit Thanks for mentioning it! We've had a few reports of this and are trying to determine the cause. Glad its a manageable bug but its still one we want to fix.

    Happy to hear that moderating is working for you now!

    Cheers!

  7. @muminanutshell

    I took a quick look at the linked example. I see the comments there and it looks like the parts of the comment are out of place and overlapped by other parts. Is this what you meant by jumbled?

    At first glance this looks like it might be an issue related to the Contango theme. Have you tried contacting the support folks http://designorbital.com/community/ to see if they have any thoughts?

  8. Has the issue with the app and approving comments been fixed? I'm still having an issue with it. It looks like the last comment on it from Jan 6th says it was fixed. Mine still has the issue. I can neither approve nor reply to any comments thru the app. I have the latest version

  9. I believe the issue started after the last update. 4.7.1 previous to that I had no issues.

  10. AuthorChrisAlex
    Member
    Mar 10, 2015, 11:34 PM


  11. AuthorChrisAlex
    Member
    Mar 10, 2015, 11:36 PM

    This is recent because I have the same set up through wordpress.org and have only had this problem over the past 2 weeks. I never had a wordpress.com blog, but was able to approve and reply to comments until then. Now I'm unable to use the app for anything other than reading. I have uninstalled and reinstalled the app several times and still can't approve or reply to comments.

  12. Hi @AuthorChrisAlex

    I'm curious if an update to one of your plugins might have caused a conflict. Can you try disabling all plugins temporarily and see if you are then able to use the app?

  13. Hey all,
    I've had the problem of not being able to reply to a comment for ages now. It's bugging me so much that i've been checking this forum and luckily i found this thread. i have app version 4.8.1 and iOS version 8.2

  14. I have never been able to approve comments on my iPad using the WordPress app. Currently running...

    iPad App v4.8.1
    WordPress 4.1.1 (self-hosted w/ Jetpack installed)

    Hopefully someone is able to determine the cause. This would be very handy to have working!

  15. Yes indeed. It has gone so far that i deleted my iPad app. Now that i have reinstalled it, i cannot log in with my self-hosted site, only with my wordpress.com credentials.

  16. Hi @debbieschrijft

    i cannot log in with my self-hosted site, only with my wordpress.com credentials.

    Can you describe what happens in more detail?

    If you sign completely out of the app, go to the sign in screen, and choose the self-hosted option are you then able to sign in?

    Also, do you have Jetpack installed on your site? What happens if you skip the "Connect to Jetpack" step when signing into your self-hosted site?

    If you *do* have Jetpack on your site, what happens when you sign into the app skipping the "Connect to Jetpack" step and then try replying to a comment?

    Have you tried disabling all plugins and switching to a default theme to see if a plugin or the theme itself was creating a conflict with the app?

    Sorry to ask so many questions but I want to get a better understanding of what's happening.

    Cheers.

  17. Hi @michaelmaw

    I have never been able to approve comments on my iPad using the WordPress app.

    Ouch. I'm sorry to hear that.

    Thanks for sharing the version information. Would you mind trying one of the tests I mentioned to @debbieschrljft? What happens if you sign out of the app then back in skipping the "Connect to Jetpack" step. Are you able to reply to comments then?

    Do you have any plugins installed that are related to comments and could be creating a conflict? Have you tried disabling all plugins to see if you can then reply to comments?

    Thanks!

  18. Can you describe what happens in more detail?

    If you sign completely out of the app, go to the sign in screen, and choose the self-hosted option are you then able to sign in?

    No, after some thinking it says 'no wordpress site found on this site'. Specifically: "Sorry, we kunnen je niet inloggen. Geen WordPress site gevonden op die url. Druk op 'Hulp nodig?' om de veelgestelde vragen te zien."

    Also, do you have Jetpack installed on your site? What happens if you skip the "Connect to Jetpack" step when signing into your self-hosted site?

    Yes, i have JetPack enabled, but i don't get that far.

    Have you tried disabling all plugins and switching to a default theme to see if a plugin or the theme itself was creating a conflict with the app?

    Yes i have, switched to TwentyThirteen and disabled all plugins. No luck, still got the same error message.

  19. Hi @debbieschrijft,

    Thanks for the following up. Since you'd mentioned the app wasn't finding your site at all I did some checking.

    The app communicates with your self-hosted blog via a technology called XML-RPC courtesy of a special page found at http://www.debbieschrijft.nl/xmlrpc.php. If this page is missing, unavailable, or displays an error then the app won't be able to communicate with your blog.

    If you look at that page in a browser, it loads right away and you'll see a message about only accepting POST requests. That's normal and expected. However, when I send an XML-RPC request your site the request is timing out and failing. This is why you're seeing the message about "no WordPress site found".

    Its not clear what could be causing this but there have been cases where a web host blocks XML-RPC. You might contact your web host and ask if they have this kind of block in place and if so how they might lift it.

    Hope this helps!

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