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I can’t upload photos through wordpress app

  1. When I upload photos through wordpress app. The app pump out the error message: WordPressKit.WordPressOrgXMLRPCApiError error 0.

    How can I solve this problem?

    Thank you.

  2. Hi there!

    Thanks for reporting this. Could you please contact our support team from the mobile app so we can have access to the app logs and can investigate this further?

    You can do that by tapping on your profile icon at the top right corner of the screen - Help & Support - Contact Support

    Also please send us your site address so we can run a few tests.

  3. Thank you. I have been reported my problem through customer support of app.I didn’t receive any feedback yet.

  4. Hi there!

    I was able to find 3 tickets related to your site about a week ago. We have replied to all 3 of them but did not hear from you. If you cannot see our responses in the app, could you kindly check the email address associated with your account? A copy of our replies is sent to your email.

    Please let us know if you are able to find it.

  5. Hi, Thanks for your response.
    I reconnected my wordpress.com account with my app.
    I can upload my photos at most times.
    But I still can’t upload articles through app.
    It says upload failure when I upload articles.
    How can I solve this problem?
    Thanks

  6. And I noticed that your app’s customer support response’s table name”我的票證” in Chinese. I think that “我的票證” is the wrong translation of customer support response in Chinese. You should change it to “客服回應” it’s the correct translation of customer support response in Chinese. Or it’s hard for Chinese user to find your customer support response in app.
    Thank you

  7. Hi there! I see we have replied to the latest message you sent from the mobile app about not being able to upload posts with a few steps to fix the issue. Were you able to see this?

    Also, thank you for the heads-up about the Chinese translation. We will take a look into this.

  8. Hi there!

    Regarding the translation, WordPress app translations are all available here, and anyone with a WordPress.org account can contribute a new translation. So if you would like, you can make a suggestion regarding what you mentioned above here:

    https://translate.wordpress.org/projects/apps/ios/dev/zh-cn/default/

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