Forums

Can't view Media Library (self hosted site)

  1. Hiya! I'm pretty excited to be able to finally blog on the go with this app, however I've noticed that I'm unable to view my entire media library.. Am I supposed to? Or is it only of media uploaded from the app?

    I've uploaded a photo to it via the latest app on iPhone 6s Plus, and it appears no worries on both computer and iPhone, but I can't view the others already hosted on the site. I've logged out/logged in to see if it would refresh but it hasn't. The pinewheel is churning away when selecting Media Library then I get the error message:

    Media Library
    There was a problem when trying to access your media. Please try again later.

    I left it alone for a day and thought I'd try again.. Would it be buckling because of the amount of thumbnails of pictures it has to generate? There's over 6000 pictures on the self hosted site.

    Keen to offer any help on what could be causing it if this is an issue! :)

  2. Hi @davidkudrev,

    We want the app to support viewing your full media library so I'm bummed to hear you're getting an error when trying. My first guess is the same as yours, the number of photos could be a factor.

    I'd like to see if the app's activity log is capturing any additional debugging information that could tell us more about what's happening.

    If you would, please go to the Me tab, choose Help & Support and enable the Extra Debug option. Then try to view your media library again to trigger the error message. When that's done, you can find the activity lots under the Me tab > Help & Support > Activity Logs. If you'd like to share the current log here I'll take a look and see what we can learn.

    Cheers!

  3. Thanks heaps @Eric, here's the log of what I got:

    2015/10/07 16:07:07:107 WPAnalytics session started
    2015/10/07 16:07:07:141 ===========================================================================
    2015/10/07 16:07:07:141 Launching WordPress for iOS 5.6.1 (5.6.1.1)...
    2015/10/07 16:07:07:141 Crash count: 0
    2015/10/07 16:07:07:141 Debug mode: Production
    2015/10/07 16:07:07:141 Extra debug: NO
    2015/10/07 16:07:07:142 Device model: iPhone8,2 (iPhone8,2)
    2015/10/07 16:07:07:142 OS: iPhone OS 9.1
    2015/10/07 16:07:07:142 Language: en-AU
    2015/10/07 16:07:07:142 UDID: DFFC2B17-E3A4-4CFD-9383-A4C5E33A9929
    2015/10/07 16:07:07:142 APN token: (null)
    2015/10/07 16:07:07:142 Launch options: (null)
    2015/10/07 16:07:07:142 All blogs on device:
    2015/10/07 16:07:07:146 <Blog Name: Retrospekt URL: http://www.retrospekt.com.au XML-RPC: http://www.retrospekt.com.au/xmlrpc.php jetpack: 🚀❔Jetpack not installed>
    2015/10/07 16:07:07:146 ===========================================================================
    2015/10/07 16:07:07:317 MediaService cleanUnusedMediaFileFromTmpDir
    2015/10/07 16:07:07:527 didFinishLaunchingWithOptions state: 1
    2015/10/07 16:07:07:536 <WordPressAppDelegate: 0x15457eac0> applicationDidBecomeActive:
    2015/10/07 16:07:07:698 0 media items to check for cleanup
    2015/10/07 16:07:08:199 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2015/10/07 16:07:13:727 <WordPressAppDelegate: 0x15457eac0> applicationWillResignActive:
    2015/10/07 16:07:17:173 Helpshift Enabled
    2015/10/07 16:07:22:539 Tracks sendQueuedEvents Called...
    2015/10/07 16:07:22:542 Track sending events...
    2015/10/07 16:07:22:923 Tracks sendQueuedEvents completed...
    2015/10/07 16:07:27:177 <WordPressAppDelegate: 0x15457eac0> applicationDidBecomeActive:
    2015/10/07 16:07:27:753 <WordPressAppDelegate: 0x15457eac0> applicationWillResignActive:
    2015/10/07 16:07:30:127 <WordPressAppDelegate: 0x15457eac0> applicationDidEnterBackground:
    2015/10/07 16:07:30:135 Tracks sendQueuedEvents Called...
    2015/10/07 16:07:30:136 Track sending events...
    2015/10/07 16:07:30:367 Tracks sendQueuedEvents completed...
    2015/10/07 16:07:40:643 <WordPressAppDelegate: 0x15457eac0> applicationWillEnterForeground:
    2015/10/07 16:07:41:536 <WordPressAppDelegate: 0x15457eac0> applicationDidBecomeActive:
    2015/10/07 16:07:56:554 Tracks sendQueuedEvents Called...
    2015/10/07 16:07:56:556 Track sending events...
    2015/10/07 16:07:56:909 Tracks sendQueuedEvents completed...
    2015/10/07 16:08:06:841 Copying attribute author
    2015/10/07 16:08:06:842 Copying attribute authorAvatarURL
    2015/10/07 16:08:06:842 Copying attribute authorID
    2015/10/07 16:08:06:842 Copying attribute content
    2015/10/07 16:08:06:842 Copying attribute date_created_gmt
    2015/10/07 16:08:06:842 Copying attribute mt_excerpt
    2015/10/07 16:08:06:842 Copying attribute mt_text_more
    2015/10/07 16:08:06:842 Copying attribute password
    2015/10/07 16:08:06:842 Copying attribute pathForDisplayImage
    2015/10/07 16:08:06:842 Copying attribute permaLink
    2015/10/07 16:08:06:842 Copying attribute postID
    2015/10/07 16:08:06:842 Copying attribute postTitle
    2015/10/07 16:08:06:842 Copying attribute post_thumbnail
    2015/10/07 16:08:06:842 Copying attribute remoteStatusNumber
    2015/10/07 16:08:06:842 Copying attribute status
    2015/10/07 16:08:06:842 Copying attribute wp_slug
    2015/10/07 16:08:06:842 Copying attribute metaIsLocal
    2015/10/07 16:08:06:842 Copying attribute metaPublishImmediately
    2015/10/07 16:08:06:842 Copying attribute commentCount
    2015/10/07 16:08:06:842 Copying attribute geolocation
    2015/10/07 16:08:06:842 Copying attribute latitudeID
    2015/10/07 16:08:06:842 Copying attribute likeCount
    2015/10/07 16:08:06:842 Copying attribute longitudeID
    2015/10/07 16:08:06:842 Copying attribute postFormat
    2015/10/07 16:08:06:842 Copying attribute publicID
    2015/10/07 16:08:06:842 Copying attribute tags
    2015/10/07 16:08:06:842 Copying relationship blog
    2015/10/07 16:08:06:842 Skipping relationship original
    2015/10/07 16:08:06:842 Skipping relationship revision
    2015/10/07 16:08:06:842 Copying relationship comments
    2015/10/07 16:08:06:844 Copying relationship media
    2015/10/07 16:08:06:844 Copying relationship categories
    2015/10/07 16:08:07:222 !!! Attempted to create a revision of a revision
    2015/10/07 16:08:11:923 Tracks sendQueuedEvents Called...
    2015/10/07 16:08:11:925 Track sending events...
    2015/10/07 16:08:12:173 Tracks sendQueuedEvents completed...
    2015/10/07 16:08:27:183 Tracks sendQueuedEvents Called...
    2015/10/07 16:08:42:185 Tracks sendQueuedEvents Called...
    2015/10/07 16:08:49:240 Request failed: internal server error (500)
    2015/10/07 16:08:57:187 Tracks sendQueuedEvents Called...
    2015/10/07 16:08:57:189 Track sending events...
    2015/10/07 16:08:57:494 Tracks sendQueuedEvents completed...

  4. Hi davidkudrev

    Thanks for sharing the log!

    There isn't as much detail as I'd hoped, but the log did catch this rather interesting line toward the end:

    2015/10/07 16:08:49:240 Request failed: internal server error (500)

    This line indicates the app made a request to your blog, but there was some kind of error on the server and the request could not be completed. From the position of this line in the log I'm guessing this was the call to the blog's media library.

    As for why the request is failing, that's tough to say. If you have access to your web servers error logs you could check to see if there is additional information there to get a clearer picture.

    If I were to try to guess, I'd guess that the blog is exceeding the max memory allowed by the web server when its preparing the information to return about those 6000+ images. You could try increasing the memory usage that's allowed and see if that makes a difference. https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    I hope this helps.

  5. Thanks Eric, my hosting site is dreamhost.com so I'll email'em and see what they can provide info wise as I'm sure they won't like me asking for logs :P

    Either way I'll give it a whirl, thank you!

  6. Hi again, so I got in contact with the Web host, and they suggested I increase the memory usage in PHP to 256M so I did on both the default-constants file from the link you provided above as well as creating a phprc as suggested by the support. Here's the log I got this time:


    ===========================================================================
    2016/01/11 14:53:46:971 Launching WordPress for iOS 5.8 (5.8.0.2)...
    2016/01/11 14:53:46:971 Crash count: 0
    2016/01/11 14:53:46:971 Debug mode: Production
    2016/01/11 14:53:46:971 Extra debug: YES
    2016/01/11 14:53:46:971 Device model: iPhone 6s Plus (iPhone8,2)
    2016/01/11 14:53:46:971 OS: iPhone OS 9.2.1
    2016/01/11 14:53:46:971 Language: en-AU
    2016/01/11 14:53:46:971 UDID: D408DDE4-C7B2-4BB0-9F8B-A5CB4BCBDA93
    2016/01/11 14:53:46:971 APN token: (null)
    2016/01/11 14:53:46:971 Launch options: (null)
    2016/01/11 14:53:46:971 All blogs on device:
    2016/01/11 14:53:46:972 <Blog Name: Retrospekt URL: http://www.retrospekt.com.au XML-RPC: http://www.retrospekt.com.au/xmlrpc.php jetpack: 🚀❔Jetpack not installed>
    2016/01/11 14:53:46:972 ===========================================================================
    2016/01/11 14:53:47:066 MediaService cleanUnusedMediaFileFromTmpDir
    2016/01/11 14:53:47:171 didFinishLaunchingWithOptions state: 1
    2016/01/11 14:53:47:174 <WordPressAppDelegate: 0x15d6609e0> applicationDidBecomeActive:
    2016/01/11 14:53:47:312 0 media items to check for cleanup
    2016/01/11 14:53:47:315 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2016/01/11 14:53:49:747 Copying attribute author
    2016/01/11 14:53:49:748 Copying attribute authorAvatarURL
    2016/01/11 14:53:49:748 Copying attribute authorID
    2016/01/11 14:53:49:748 Copying attribute content
    2016/01/11 14:53:49:748 Copying attribute date_created_gmt
    2016/01/11 14:53:49:748 Copying attribute mt_excerpt
    2016/01/11 14:53:49:749 Copying attribute mt_text_more
    2016/01/11 14:53:49:749 Copying attribute password
    2016/01/11 14:53:49:749 Copying attribute pathForDisplayImage
    2016/01/11 14:53:49:749 Copying attribute permaLink
    2016/01/11 14:53:49:749 Copying attribute postID
    2016/01/11 14:53:49:749 Copying attribute postTitle
    2016/01/11 14:53:49:749 Copying attribute post_thumbnail
    2016/01/11 14:53:49:749 Copying attribute remoteStatusNumber
    2016/01/11 14:53:49:749 Copying attribute status
    2016/01/11 14:53:49:749 Copying attribute wp_slug
    2016/01/11 14:53:49:749 Copying attribute metaIsLocal
    2016/01/11 14:53:49:749 Copying attribute metaPublishImmediately
    2016/01/11 14:53:49:749 Copying attribute commentCount
    2016/01/11 14:53:49:749 Copying attribute geolocation
    2016/01/11 14:53:49:749 Copying attribute latitudeID
    2016/01/11 14:53:49:749 Copying attribute likeCount
    2016/01/11 14:53:49:749 Copying attribute longitudeID
    2016/01/11 14:53:49:749 Copying attribute postFormat
    2016/01/11 14:53:49:749 Copying attribute publicID
    2016/01/11 14:53:49:749 Copying attribute tags
    2016/01/11 14:53:49:749 Copying relationship blog
    2016/01/11 14:53:49:749 Skipping relationship original
    2016/01/11 14:53:49:749 Skipping relationship revision
    2016/01/11 14:53:49:749 Copying relationship comments
    2016/01/11 14:53:49:751 Copying relationship media
    2016/01/11 14:53:49:752 Copying relationship categories
    2016/01/11 14:53:50:012 !!! Attempted to create a revision of a revision
    2016/01/11 14:53:56:991 Helpshift Enabled
    2016/01/11 14:54:02:511 TracksService sendQueuedEvents completed. Sent 4 events.
    2016/01/11 14:54:46:589 Request failed: not found (404)

  7. Hi @davidkudrev

    Sounds like the app is still showing an error message when trying to view the media library. Is it still:

    There was a problem when trying to access your media. Please try again later.

    Thanks for sharing the log. Again, this is a situation where it doesn't give us too much to work with, but this line is interesting:

    2016/01/11 14:54:46:589 Request failed: not found (404)

    There's not much context around the error message but if it happened while trying to view the media library then it suggests that one or more images belonging to the library weren't found on the server. A couple of ways this could happen are when an image is deleted from the file system directly, its moved from its expected location, or when URL re-write rules conflict with an image's actual location on the server. I'm sure there are other potential causes for the error.

    Something you might try is opening the media library to reproduce the 404 error, then checking your server's error log for more information about which file couldn't be found. The goal would be to confirm that the path in the URL points to an actual location on the web server and, if it doesn't, determine where it should be pointing.

    Sorry this is turning out to be a rather tricky problem to get sorted, but wishing you good luck just the same.

    Cheers
    Eric

  8. Hi Eric, here's the interest in thing about it, accessing the media library via the web interface shows no problem whatsoever. I haven't checked with the server host yet but I'll add a new log here that I got to see if there's any new clues:

    2016/03/09 17:17:52:700 WPAnalytics session started
    2016/03/09 17:17:52:749 WPAnalytics session started
    2016/03/09 17:17:52:759 ===========================================================================
    2016/03/09 17:17:52:760 Launching WordPress for iOS 5.9.1 (5.9.1)...
    2016/03/09 17:17:52:760 Crash count: 0
    2016/03/09 17:17:52:760 Debug mode: Production
    2016/03/09 17:17:52:760 Extra debug: NO
    2016/03/09 17:17:52:760 Device model: iPhone 6s Plus (iPhone8,2)
    2016/03/09 17:17:52:760 OS: iPhone OS 9.3
    2016/03/09 17:17:52:760 Language: en-AU
    2016/03/09 17:17:52:761 UDID: E776E268-193A-4CB5-90D5-2F7E28D7921C
    2016/03/09 17:17:52:761 APN token: (null)
    2016/03/09 17:17:52:761 Launch options: (null)
    2016/03/09 17:17:52:761 No blogs configured on device.
    2016/03/09 17:17:52:761 ===========================================================================
    2016/03/09 17:17:52:936 User-Agent set to: Mozilla/5.0 (iPhone; CPU iPhone OS 9_3 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13E5231a wp-iphone/5.9.1
    2016/03/09 17:17:53:002 MediaService cleanUnusedMediaFileFromTmpDir
    2016/03/09 17:17:53:110 didFinishLaunchingWithOptions state: 1
    2016/03/09 17:17:53:137 <WordPressAppDelegate: 0x146637ef0> applicationDidBecomeActive:
    2016/03/09 17:17:53:246 0 media items to check for cleanup
    2016/03/09 17:17:53:646 <WordPressAppDelegate: 0x146637ef0> applicationWillResignActive:
    2016/03/09 17:17:54:563 <WordPressAppDelegate: 0x146637ef0> applicationDidBecomeActive:
    2016/03/09 17:17:54:639 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2016/03/09 17:17:58:786 Showing alert with title: Error and message Please fill out all the fields
    2016/03/09 17:18:02:912 Helpshift Disabled
    2016/03/09 17:18:38:640 No instructions, do nothing
    2016/03/09 17:18:44:153 <SiteSettingsViewController: 0x147ad4d60> viewDidLoad
    2016/03/09 17:19:11:935 Copying attribute author
    2016/03/09 17:19:11:936 Copying attribute authorAvatarURL
    2016/03/09 17:19:11:936 Copying attribute authorID
    2016/03/09 17:19:11:936 Copying attribute content
    2016/03/09 17:19:11:936 Copying attribute date_created_gmt
    2016/03/09 17:19:11:936 Copying attribute mt_excerpt
    2016/03/09 17:19:11:936 Copying attribute mt_text_more
    2016/03/09 17:19:11:936 Copying attribute password
    2016/03/09 17:19:11:936 Copying attribute pathForDisplayImage
    2016/03/09 17:19:11:936 Copying attribute permaLink
    2016/03/09 17:19:11:936 Copying attribute postID
    2016/03/09 17:19:11:936 Copying attribute postTitle
    2016/03/09 17:19:11:936 Copying attribute post_thumbnail
    2016/03/09 17:19:11:936 Copying attribute remoteStatusNumber
    2016/03/09 17:19:11:936 Copying attribute status
    2016/03/09 17:19:11:936 Copying attribute wp_slug
    2016/03/09 17:19:11:936 Copying attribute metaIsLocal
    2016/03/09 17:19:11:936 Copying attribute metaPublishImmediately
    2016/03/09 17:19:11:936 Copying attribute commentCount
    2016/03/09 17:19:11:936 Copying attribute geolocation
    2016/03/09 17:19:11:936 Copying attribute latitudeID
    2016/03/09 17:19:11:936 Copying attribute likeCount
    2016/03/09 17:19:11:936 Copying attribute longitudeID
    2016/03/09 17:19:11:936 Copying attribute postFormat
    2016/03/09 17:19:11:936 Copying attribute publicID
    2016/03/09 17:19:11:936 Copying attribute tags
    2016/03/09 17:19:11:936 Copying relationship blog
    2016/03/09 17:19:11:936 Skipping relationship original
    2016/03/09 17:19:11:936 Skipping relationship revision
    2016/03/09 17:19:11:937 Copying relationship comments
    2016/03/09 17:19:11:937 Copying relationship media
    2016/03/09 17:19:11:937 Copying relationship categories
    2016/03/09 17:19:12:224 !!! Attempted to create a revision of a revision
    2016/03/09 17:19:32:735 Request failed: not found (404)
    2016/03/09 17:20:15:675 <WordPressAppDelegate: 0x146637ef0> applicationWillResignActive:
    2016/03/09 17:20:17:217 <WordPressAppDelegate: 0x146637ef0> applicationDidBecomeActive:

  9. Thanks @davidkudrev

    I'm afraid there are no new clues in the log. Looking forward to hearing what the server folks say.

    Cheers!

  10. Okay! Finally after nutting out how to access the logs on the hosting site, I've scored the log file with errors here:

    [Wed Mar 09 03:14:33 2016] [error] [client 14.2.22.76] Premature end of script headers: admin-ajax.php, referer: http://www.retrospekt.com.au/wp-admin/
    [Wed Mar 09 03:49:54 2016] [error] [client 14.2.22.76] Premature end of script headers: admin-ajax.php, referer: http://www.retrospekt.com.au/wp-admin/post-new.php
    [Wed Mar 09 16:36:21 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBhdBx2agAABkfy@AAAABC"]
    [Wed Mar 09 16:36:21 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBhdBx2agAABTPP2gAAAAQ"]
    [Wed Mar 09 16:36:21 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBhdBx2agAABfppOwAAAAz"]
    [Wed Mar 09 16:36:21 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBhdBx2agAABiUvi0AAAAb"]
    [Wed Mar 09 16:36:24 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBiNBx2agAABNJfZQAAAAn"]
    [Wed Mar 09 16:36:24 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBiNBx2agAABdzmucAAAAu"]
    [Wed Mar 09 16:36:24 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBiNBx2agAABSRNYkAAABR"]
    [Wed Mar 09 16:36:24 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBiNBx2agAABfppO0AAAAz"]
    [Wed Mar 09 16:36:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBitBx2agAABTmSGsAAABk"]
    [Wed Mar 09 16:36:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBitBx2agAABTiRi0AAABf"]
    [Wed Mar 09 16:36:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBitBx2agAABMEb3cAAAAS"]
    [Wed Mar 09 16:36:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBitBx2agAABD5KNAAAABu"]
    [Wed Mar 09 16:36:33 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBkdBx2agAABiUvjMAAAAb"]
    [Wed Mar 09 16:36:35 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBk9Bx2agAABfQoecAAAAy"]
    [Wed Mar 09 16:36:45 2016] [error] [client 1.125.49.3] Premature end of script headers: xmlrpc.php
    [Wed Mar 09 16:37:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBxtBx2agAABgbrcQAAAAg"]
    [Wed Mar 09 16:37:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBxtBx2agAABkq0VkAAABO"]
    [Wed Mar 09 16:37:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBxtBx2agAABNcf9AAAAAm"]
    [Wed Mar 09 16:37:26 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBxtBx2agAABThRb0AAABe"]
    [Wed Mar 09 16:37:30 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBytBx2agAABb2hWMAAAAe"]
    [Wed Mar 09 16:37:32 2016] [error] [client 1.125.49.3] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDBzNBx2agAABSNM10AAABN"]
    [Wed Mar 09 16:40:24 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCeNBx2agAAButICcAAAAE"]
    [Wed Mar 09 16:40:24 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCeNBx2agAABymTJ4AAAAc"]
    [Wed Mar 09 16:40:26 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCetBx2agAABy2Ud0AAAA5"]
    [Wed Mar 09 16:40:36 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDChNBx2agAABw5OLIAAAAW"]
    [Wed Mar 09 16:40:36 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDChNBx2agAABw2N44AAAAU"]
    [Wed Mar 09 16:40:36 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDChNBx2agAABxOPF4AAAAC"]
    [Wed Mar 09 16:40:36 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDChNBx2agAABf6qJ4AAAA4"]
    [Wed Mar 09 16:40:45 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCjdBx2agAAByARDwAAAAk"]
    [Wed Mar 09 16:40:45 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCjdBx2agAABb3hikAAAAf"]
    [Wed Mar 09 16:40:45 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCjdBx2agAABNJfdQAAAAn"]
    [Wed Mar 09 16:40:45 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCjdBx2agAABtiGHQAAABB"]
    [Wed Mar 09 16:40:46 2016] [error] [client 38.108.108.178] Premature end of script headers: index.php
    [Wed Mar 09 16:40:50 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDCktBx2agAABtaFOQAAAA0"]
    [Wed Mar 09 16:40:52 2016] [error] [client 129.96.87.229] ModSecurity: Access allowed (phase 1). Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent. [file "/dh/apache2/template/etc/mod_sec2/999_dreamhost_request_limits.conf"] [line "2"] [id "999000"] [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"] [unique_id "VuDClNBx2agAAB4IfK0AAAAA"]
    [Wed Mar 09 16:40:56 2016] [error] [client 129.96.87.229] Premature end of script headers: xmlrpc.php

    Throwing also the log I got from Wordpress to match the timestamps just in case but I just realised the time zone differences from the host site (US) and where I am (Australia). Sorry about that!

    2016/03/10 11:09:31:098 WPAnalytics session started
    2016/03/10 11:09:31:136 Reachability - Internet - WiFi: Y WWAN: N
    2016/03/10 11:09:31:145 WPAnalytics session started
    2016/03/10 11:09:31:155 ===========================================================================
    2016/03/10 11:09:31:156 Launching WordPress for iOS 5.9.1 (5.9.1)...
    2016/03/10 11:09:31:156 Crash count: 0
    2016/03/10 11:09:31:156 Debug mode: Production
    2016/03/10 11:09:31:156 Extra debug: NO
    2016/03/10 11:09:31:156 Device model: iPhone 6s Plus (iPhone8,2)
    2016/03/10 11:09:31:156 OS: iPhone OS 9.3
    2016/03/10 11:09:31:156 Language: en-AU
    2016/03/10 11:09:31:156 UDID: 3271A90C-0C2A-4A97-ADBF-903F13422E2E
    2016/03/10 11:09:31:156 APN token: (null)
    2016/03/10 11:09:31:156 Launch options: (null)
    2016/03/10 11:09:31:156 No blogs configured on device.
    2016/03/10 11:09:31:156 ===========================================================================
    2016/03/10 11:09:31:329 User-Agent set to: Mozilla/5.0 (iPhone; CPU iPhone OS 9_3 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13E5231a wp-iphone/5.9.1
    2016/03/10 11:09:31:393 MediaService cleanUnusedMediaFileFromTmpDir
    2016/03/10 11:09:31:514 didFinishLaunchingWithOptions state: 1
    2016/03/10 11:09:31:540 <WordPressAppDelegate: 0x124d63590> applicationDidBecomeActive:
    2016/03/10 11:09:31:656 0 media items to check for cleanup
    2016/03/10 11:09:31:847 Reachability - Internet - WiFi: Y WWAN: N
    2016/03/10 11:09:32:038 <WordPressAppDelegate: 0x124d63590> applicationWillResignActive:
    2016/03/10 11:09:32:630 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2016/03/10 11:09:33:244 <WordPressAppDelegate: 0x124d63590> applicationDidBecomeActive:
    2016/03/10 11:09:41:297 Helpshift Disabled
    2016/03/10 11:09:44:163 <WordPressAppDelegate: 0x124d63590> applicationWillResignActive:
    2016/03/10 11:09:44:177 <WordPressAppDelegate: 0x124d63590> applicationDidEnterBackground:
    2016/03/10 11:10:07:209 <WordPressAppDelegate: 0x124d63590> applicationWillEnterForeground:
    2016/03/10 11:10:07:738 <WordPressAppDelegate: 0x124d63590> applicationDidBecomeActive:
    2016/03/10 11:10:45:418 Copying attribute author
    2016/03/10 11:10:45:419 Copying attribute authorAvatarURL
    2016/03/10 11:10:45:419 Copying attribute authorID
    2016/03/10 11:10:45:419 Copying attribute content
    2016/03/10 11:10:45:419 Copying attribute date_created_gmt
    2016/03/10 11:10:45:419 Copying attribute mt_excerpt
    2016/03/10 11:10:45:419 Copying attribute mt_text_more
    2016/03/10 11:10:45:419 Copying attribute password
    2016/03/10 11:10:45:419 Copying attribute pathForDisplayImage
    2016/03/10 11:10:45:419 Copying attribute permaLink
    2016/03/10 11:10:45:419 Copying attribute postID
    2016/03/10 11:10:45:419 Copying attribute postTitle
    2016/03/10 11:10:45:419 Copying attribute post_thumbnail
    2016/03/10 11:10:45:419 Copying attribute remoteStatusNumber
    2016/03/10 11:10:45:419 Copying attribute status
    2016/03/10 11:10:45:419 Copying attribute wp_slug
    2016/03/10 11:10:45:419 Copying attribute metaIsLocal
    2016/03/10 11:10:45:419 Copying attribute metaPublishImmediately
    2016/03/10 11:10:45:419 Copying attribute commentCount
    2016/03/10 11:10:45:419 Copying attribute geolocation
    2016/03/10 11:10:45:419 Copying attribute latitudeID
    2016/03/10 11:10:45:419 Copying attribute likeCount
    2016/03/10 11:10:45:419 Copying attribute longitudeID
    2016/03/10 11:10:45:419 Copying attribute postFormat
    2016/03/10 11:10:45:419 Copying attribute publicID
    2016/03/10 11:10:45:419 Copying attribute tags
    2016/03/10 11:10:45:419 Copying relationship blog
    2016/03/10 11:10:45:419 Skipping relationship original
    2016/03/10 11:10:45:420 Skipping relationship revision
    2016/03/10 11:10:45:420 Copying relationship comments
    2016/03/10 11:10:45:420 Copying relationship media
    2016/03/10 11:10:45:420 Copying relationship categories
    2016/03/10 11:10:45:956 !!! Attempted to create a revision of a revision
    2016/03/10 11:10:57:491 Request failed: not found (404)

  11. Hi @davidkudrev

    The good news is there are a couple of clues in the log, the bad news is we've probably reached the limit of what we can help troubleshoot from the forums. We're not the best people to assist with server-side issues and the log suggests something server-side is the cause of the trouble.

    The first thing that's interesting is the number of ModSecurity related events. If I'm reading the log correctly, for each event a request was made from the app (as indicated by Matched phrase "wp-iphone" at REQUEST_HEADERS:User-Agent) to your blog's XML-RPC endpoint (as indicated by [hostname "www.retrospekt.com.au"] [uri "/xmlrpc.php"]). Each event includes the [error] label but its not clear what's happening.

    It could be this is logging a blocked request (notice the name of the configuration file 999_dreamhost_request_limits.conf), or it could be logging that ModSecurity allowed what would otherwise have been a blocked request, or it could be an actual error. This is probably a question to take back to your host's support staff.

    The other thing that's interesting is this error

    [Wed Mar 09 16:36:45 2016] [error] [client 1.125.49.3] Premature end of script headers: xmlrpc.php

    Again this points to an issue with how the server is configured. A quick google of the error message suggests it might be related to that earlier HTTP 500 error.

    I wish I had more to offer but I think this is something that needs to be fielded by your hosts support staff.

    Best

  12. Thanks Eric, I've liaised with the server host and it turns out something has made the server hit its memory limit hence the inability to access the media library on the app (when it's fine via the web interface).

    They've suggested that I look in to ensuring my plugins and themes are up to date (which they are) and see what could cause a heavy load on the server. I think I may have to start allover again with the site design itself it seems.

    With that written, i've uploaded a photo via the app to the Media Library and that's appearing on the app as well as the media library on the web interface! After that I've removed the photo from the web interface, yet it's still appearing in the app. VERY strange behaviour going on here. :\

    I removed the site from the app and reapplied the site and login/credentials and the photo disappeared. This is really starting to intrigue me! :D

  13. > After that I've removed the photo from the web interface, yet it's still appearing in the app.

    It would continue to appear in the app until the app had successfully synced updates from the server. I'm guessing the sync might have been failing due to some of issues the server is experiencing.

    Anyway, I'm glad to hear you're seeing progress from the host side of things. Hoping you get it all sorted out in the end.

    Cheers!

  14. Hi Eric, problem still not resolved but trying to get my head around things at the server host's end.. I'm baffled as to why it would work on the web interface but not in the official app.. I'm determined to get this fixed because I WANT to use this app. :)

    Waiting to see what will happen once I update some php stuff.

  15. Okay! The plot thickens!! I decided to install Jetpack to see if that will make any difference? It has! I can now access my media library, however...

    Every time I go to the media library, not only does it still keep pictures I deleted but they're tripling up.. I checked the status of the pictures on the web interface and it's all good there.. Here's the log excerpt when accessing the library now:

    2016/05/04 12:42:07:119 All archived log files erased.
    2016/05/04 12:42:20:796 Copying attribute author
    2016/05/04 12:42:20:797 Copying attribute authorAvatarURL
    2016/05/04 12:42:20:797 Copying attribute authorID
    2016/05/04 12:42:20:797 Copying attribute content
    2016/05/04 12:42:20:797 Copying attribute date_created_gmt
    2016/05/04 12:42:20:797 Copying attribute mt_excerpt
    2016/05/04 12:42:20:797 Copying attribute mt_text_more
    2016/05/04 12:42:20:797 Copying attribute password
    2016/05/04 12:42:20:797 Copying attribute pathForDisplayImage
    2016/05/04 12:42:20:798 Copying attribute permaLink
    2016/05/04 12:42:20:798 Copying attribute postID
    2016/05/04 12:42:20:798 Copying attribute postTitle
    2016/05/04 12:42:20:798 Copying attribute post_thumbnail
    2016/05/04 12:42:20:798 Copying attribute remoteStatusNumber
    2016/05/04 12:42:20:798 Copying attribute status
    2016/05/04 12:42:20:798 Copying attribute wp_slug
    2016/05/04 12:42:20:798 Copying attribute metaIsLocal
    2016/05/04 12:42:20:798 Copying attribute metaPublishImmediately
    2016/05/04 12:42:20:799 Copying attribute commentCount
    2016/05/04 12:42:20:799 Copying attribute geolocation
    2016/05/04 12:42:20:799 Copying attribute latitudeID
    2016/05/04 12:42:20:799 Copying attribute likeCount
    2016/05/04 12:42:20:799 Copying attribute longitudeID
    2016/05/04 12:42:20:799 Copying attribute postFormat
    2016/05/04 12:42:20:799 Copying attribute postType
    2016/05/04 12:42:20:799 Copying attribute publicID
    2016/05/04 12:42:20:799 Copying attribute tags
    2016/05/04 12:42:20:799 Copying relationship blog
    2016/05/04 12:42:20:800 Skipping relationship original
    2016/05/04 12:42:20:800 Skipping relationship revision
    2016/05/04 12:42:20:800 Copying relationship comments
    2016/05/04 12:42:20:800 Copying relationship media
    2016/05/04 12:42:20:800 Copying relationship categories
    2016/05/04 12:42:20:903 !!! Attempted to create a revision of a revision
    2016/05/04 12:42:36:591 <WordPressAppDelegate: 0x126f4e720> applicationWillResignActive:
    2016/05/04 12:42:37:633 <WordPressAppDelegate: 0x126f4e720> applicationDidBecomeActive:

    Plot thickens again: After deleting the Wordpress app, I reinstalled it, logged in via wordpress.com to access my self hosted site, and now the media library is behaving (no triplications). Until I go back in to the media library and the pictures duplicate. I tap on Cancel and enter the media library again to find they've tripled again.

  16. Hi davidkudrev,

    Thanks for keeping us updated!

    The plot thickens!! I decided to install Jetpack to see if that will make any difference? It has!

    This makes sense. With Jetpack installed, the app can use WordPress.com's REST API to communicate with your blog instead of the old XML-RPC API. Different technology, different capabilities. I still wonder about the cause of the original bug but I'm glad you can access your photos. :)

    After deleting the Wordpress app, I reinstalled it, logged in via wordpress.com to access my self hosted site, and now the media library is behaving (no triplications). Until I go back in to the media library and the pictures duplicate. I tap on Cancel and enter the media library again to find they've tripled again.

    Ouch. We're looking into this one and will try to get it fixed in one of the next updates to the app.

  17. Thank you Eric! :) and thanks for all the help given!

  18. Hi Eric, to resurrect this feed - I'm having the same error message but my site is brand new and has at most 50 images in the media library. I followed your instructions and have pasted the log below - any advice on where to look next would be great!

    Thanks
    James

    2016/07/28 09:52:41:464  WPAnalytics session started
    2016/07/28 09:52:41:536  ===========================================================================
    2016/07/28 09:52:41:536  Launching WordPress for iOS 6.3.1 (6.3.1)...
    2016/07/28 09:52:41:536  Crash count:       0
    2016/07/28 09:52:41:536  Debug mode:  Production
    2016/07/28 09:52:41:536  Extra debug: NO
    2016/07/28 09:52:41:537  Device model: iPhone 6s Plus (iPhone8,2)
    2016/07/28 09:52:41:537  OS:        iPhone OS 9.3.3
    2016/07/28 09:52:41:537  Language:  en-GB
    2016/07/28 09:52:41:537  UDID:      9C0FCE49-4556-46C5-BB2D-319435D4B511
    2016/07/28 09:52:41:542  APN token: 6ca5acc1c3fd772ec6f64dbb9a287cd22932916abcdceca0f85ec44b32e7b20d
    2016/07/28 09:52:41:542  Launch options: (null)
    2016/07/28 09:52:41:542  All blogs on device:
    2016/07/28 09:52:41:545  <Blog Name: Wander + Click URL: http://wanderandclick.com XML-RPC: http://wanderandclick.com/xmlrpc.php wp.com account: jamrolu blogId: 114525727>
    2016/07/28 09:52:41:545  <Blog Name: followJam.es/ URL: https://jamrolu.wordpress.com XML-RPC: https://jamrolu.wordpress.com/xmlrpc.php wp.com account: jamrolu blogId: 53302132>
    2016/07/28 09:52:41:545  ===========================================================================
    2016/07/28 09:52:41:826  MediaService cleanUnusedMediaFileFromTmpDir
    2016/07/28 09:52:42:088  !!! Attempted to create a revision of a revision
    2016/07/28 09:52:42:123  <WordPressAppDelegate: 0x13c59f130> applicationDidBecomeActive:
    2016/07/28 09:52:42:316  Device Token received in didRegisterForRemoteNotificationsWithDeviceToken: 6ca5acc1c3fd772ec6f64dbb9a287cd22932916abcdceca0f85ec44b32e7b20d
    2016/07/28 09:52:42:446  33 media items to check for cleanup
    2016/07/28 09:52:42:532  Successfully registered Device ID 15684403 for Push Notifications
    2016/07/28 09:52:42:589  !!! Attempted to create a revision of a revision
    2016/07/28 09:52:43:651  Failed syncing options for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:727  Failed syncing categories for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:734  Failed checking muti-author status for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:781  Failed syncing post formats for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:795  Failed syncing categories for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:797  Failed checking muti-author status for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:799  Failed syncing options for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:43:810  Failed syncing post formats for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:52:48:880  <PostPreviewViewController: 0x13c713920> viewDidLoad
    2016/07/28 09:52:48:891  <PostPreviewViewController: 0x13c713920> showSimplePreviewWithMessage:
    2016/07/28 09:52:48:945  <PostPreviewViewController: 0x13c713920> webViewDidStartLoad:
    2016/07/28 09:52:48:968  <PostPreviewViewController: 0x13c713920> webViewDidFinishLoad:
    2016/07/28 09:52:55:632  The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]
    2016/07/28 09:53:00:986  <WordPressAppDelegate: 0x13c59f130> applicationWillResignActive:
    2016/07/28 09:53:01:612  <WordPressAppDelegate: 0x13c59f130> applicationDidEnterBackground:
    2016/07/28 09:58:08:884  <WordPressAppDelegate: 0x13c59f130> applicationWillEnterForeground:
    2016/07/28 09:58:09:354  <WordPressAppDelegate: 0x13c59f130> applicationDidBecomeActive:
    2016/07/28 09:58:18:061  <WordPressAppDelegate: 0x13c59f130> applicationWillResignActive:
    2016/07/28 09:58:18:721  <WordPressAppDelegate: 0x13c59f130> applicationDidEnterBackground:
    2016/07/28 09:58:19:764  <WordPressAppDelegate: 0x13c59f130> applicationWillTerminate:
    2016/07/28 09:58:21:768  WPAnalytics session started
    2016/07/28 09:58:21:796  ===========================================================================
    2016/07/28 09:58:21:796  Launching WordPress for iOS 6.3.1 (6.3.1)...
    2016/07/28 09:58:21:796  Crash count:       0
    2016/07/28 09:58:21:796  Debug mode:  Production
    2016/07/28 09:58:21:796  Extra debug: YES
    2016/07/28 09:58:21:797  Device model: iPhone 6s Plus (iPhone8,2)
    2016/07/28 09:58:21:797  OS:        iPhone OS 9.3.3
    2016/07/28 09:58:21:797  Language:  en-GB
    2016/07/28 09:58:21:797  UDID:      9C0FCE49-4556-46C5-BB2D-319435D4B511
    2016/07/28 09:58:21:798  APN token: 6ca5acc1c3fd772ec6f64dbb9a287cd22932916abcdceca0f85ec44b32e7b20d
    2016/07/28 09:58:21:799  Launch options: (null)
    2016/07/28 09:58:21:799  All blogs on device:
    2016/07/28 09:58:21:803  <Blog Name: Wander + Click URL: http://wanderandclick.com XML-RPC: http://wanderandclick.com/xmlrpc.php wp.com account: jamrolu blogId: 114525727>
    2016/07/28 09:58:21:803  <Blog Name: followJam.es/ URL: https://jamrolu.wordpress.com XML-RPC: https://jamrolu.wordpress.com/xmlrpc.php wp.com account: jamrolu blogId: 53302132>
    2016/07/28 09:58:21:803  ===========================================================================
    2016/07/28 09:58:21:880  User-Agent set to: Mozilla/5.0 (iPhone; CPU iPhone OS 9_3_3 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13G34 wp-iphone/6.3.1
    2016/07/28 09:58:22:112  MediaService cleanUnusedMediaFileFromTmpDir
    2016/07/28 09:58:22:116  didFinishLaunchingWithOptions state: 1
    2016/07/28 09:58:22:144  <WordPressAppDelegate: 0x135e57330> applicationDidBecomeActive:
    2016/07/28 09:58:22:386  Feedback response received: {
        "feedback-enabled" = 0;
    }
    2016/07/28 09:58:22:389  Device Token received in didRegisterForRemoteNotificationsWithDeviceToken: 6ca5acc1c3fd772ec6f64dbb9a287cd22932916abcdceca0f85ec44b32e7b20d
    2016/07/28 09:58:22:457  33 media items to check for cleanup
    2016/07/28 09:58:22:580  Successfully registered Device ID 15684403 for Push Notifications
    2016/07/28 09:58:23:630  Failed syncing post formats for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:23:640  Failed checking muti-author status for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:23:667  Failed syncing categories for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:23:684  Failed syncing options for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:26:737  Copying attribute author
    2016/07/28 09:58:26:738  Copying attribute authorAvatarURL
    2016/07/28 09:58:26:738  Copying attribute authorID
    2016/07/28 09:58:26:738  Copying attribute content
    2016/07/28 09:58:26:738  Copying attribute date_created_gmt
    2016/07/28 09:58:26:738  Copying attribute mt_excerpt
    2016/07/28 09:58:26:738  Copying attribute mt_text_more
    2016/07/28 09:58:26:738  Copying attribute password
    2016/07/28 09:58:26:738  Copying attribute pathForDisplayImage
    2016/07/28 09:58:26:738  Copying attribute permaLink
    2016/07/28 09:58:26:738  Copying attribute postID
    2016/07/28 09:58:26:738  Copying attribute postTitle
    2016/07/28 09:58:26:738  Copying attribute post_thumbnail
    2016/07/28 09:58:26:738  Copying attribute remoteStatusNumber
    2016/07/28 09:58:26:738  Copying attribute status
    2016/07/28 09:58:26:738  Copying attribute wp_slug
    2016/07/28 09:58:26:738  Copying attribute metaIsLocal
    2016/07/28 09:58:26:738  Copying attribute metaPublishImmediately
    2016/07/28 09:58:26:738  Copying attribute commentCount
    2016/07/28 09:58:26:738  Copying attribute geolocation
    2016/07/28 09:58:26:738  Copying attribute latitudeID
    2016/07/28 09:58:26:738  Copying attribute likeCount
    2016/07/28 09:58:26:738  Copying attribute longitudeID
    2016/07/28 09:58:26:738  Copying attribute postFormat
    2016/07/28 09:58:26:738  Copying attribute postType
    2016/07/28 09:58:26:738  Copying attribute publicID
    2016/07/28 09:58:26:739  Copying attribute tags
    2016/07/28 09:58:26:739  Copying relationship blog
    2016/07/28 09:58:26:739  Skipping relationship original
    2016/07/28 09:58:26:739  Skipping relationship revision
    2016/07/28 09:58:26:739  Copying relationship comments
    2016/07/28 09:58:26:739  Copying relationship media
    2016/07/28 09:58:26:739  Copying relationship categories
    2016/07/28 09:58:26:958  !!! Attempted to create a revision of a revision
    2016/07/28 09:58:27:821  Failed syncing options for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:27:822  Failed syncing categories for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:28:128  Failed syncing post formats for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:28:741  Failed checking muti-author status for blog http://wanderandclick.com: Error Domain=WordPress.WordPressComRestApiError Code=6 "The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]" UserInfo={WordPressComApiErrorCodeKey=api_not_found, NSLocalizedDescription=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601], WordPressComApiErrorMessageKey=The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]}
    2016/07/28 09:58:32:426  The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]
  19. Hi davidkudrev,

    Thanks for sharing the log. Its showing that there are some errors when trying to sync info from your blog.

    The Jetpack site is inaccessible or returned an error: server error. requested method jetpack.jsonAPI does not exist. [-32601]

    When I check the Jetpack debugger at https://jetpack.com/support/debug/ its also showing a communication error.

    When a self-hosted site uses the Jetpack plugin, the apps rely on functionality provided by Jetpack. If there is a problem with the plugin it can prevent the app from functioning as well. Fixing the issue with Jetpack will probably also fix the issue with the app.

    I'd suggest taking a look at Jetpack's troubleshooting guide: https://jetpack.com/troubleshooting/troubleshooting-tips/
    If the troubleshooting guide can't help, you might contact the Jetpack support team: https://jetpack.com/contact-support/

    Hope this helps!

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