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Can't login on self hosted site

  1. Good evening.

    Iv'e tried to login multiple times on my self hosted site with the app.
    At first i could login but about 30 minutes later i couldn't login anymore.

    I'll get this error: Request failed: service unavailable (503)
    So it's an communication error.

    I use the last known version of the app, iOS (iPhone 6) and wordpress.
    Im using the correct login and pass.

    Greetings, Ricardo

  2. This is log i get:

    2016/04/30 17:12:32:536 WPAnalytics session started
    2016/04/30 17:12:32:641 WPAnalytics session started
    2016/04/30 17:12:32:667 ===========================================================================
    2016/04/30 17:12:32:667 Launching WordPress for iOS 6.1 (6.1.0.2)...
    2016/04/30 17:12:32:667 Crash count: 0
    2016/04/30 17:12:32:667 Debug mode: Production
    2016/04/30 17:12:32:667 Extra debug: NO
    2016/04/30 17:12:32:668 Device model: iPhone 6 (iPhone7,2)
    2016/04/30 17:12:32:668 OS: iPhone OS 9.3.1
    2016/04/30 17:12:32:668 Language: nl-NL
    2016/04/30 17:12:32:669 UDID: 530F0F73-871E-46F3-BEAD-98D5A54AE67B
    2016/04/30 17:12:32:691 APN token:
    2016/04/30 17:12:32:691 Launch options: (null)
    2016/04/30 17:12:32:691 No blogs configured on device.
    2016/04/30 17:12:32:691 ===========================================================================
    2016/04/30 17:12:33:052 User-Agent set to: Mozilla/5.0 (iPhone; CPU iPhone OS 9_3_1 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13E238 wp-iphone/6.1
    2016/04/30 17:12:33:183 MediaService cleanUnusedMediaFileFromTmpDir
    2016/04/30 17:12:33:534 didFinishLaunchingWithOptions state: 1
    2016/04/30 17:12:33:612 <WordPressAppDelegate: 0x136d87750> applicationDidBecomeActive:
    2016/04/30 17:12:33:903 0 media items to check for cleanup
    2016/04/30 17:12:34:107 Completed requesting shared web credentials with: Error Domain=NSOSStatusErrorDomain Code=-25300 "no matching items found" UserInfo={NSDescription=no matching items found}
    2016/04/30 17:12:34:353 <WordPressAppDelegate: 0x136d87750> applicationWillResignActive:
    2016/04/30 17:12:35:001 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2016/04/30 17:12:35:882 <WordPressAppDelegate: 0x136d87750> applicationDidBecomeActive:
    2016/04/30 17:12:42:749 Helpshift Enabled
    2016/04/30 17:13:27:091 <WordPressAppDelegate: 0x136d87750> applicationWillResignActive:
    2016/04/30 17:13:27:837 <WordPressAppDelegate: 0x136d87750> applicationDidEnterBackground:
    2016/04/30 17:13:40:239 <WordPressAppDelegate: 0x136d87750> applicationWillEnterForeground:
    2016/04/30 17:13:41:166 <WordPressAppDelegate: 0x136d87750> applicationDidBecomeActive:
    2016/04/30 17:13:51:825 <SiteSettingsViewController: 0x1381b6a70> viewDidLoad
    2016/04/30 17:13:56:337 <Blog:wimmachines.nl> remove
    2016/04/30 17:13:57:003 Completed requesting shared web credentials with: Error Domain=NSOSStatusErrorDomain Code=-25300 "no matching items found" UserInfo={NSDescription=no matching items found}
    2016/04/30 17:14:24:099 <WordPressAppDelegate: 0x136d87750> applicationWillResignActive:
    2016/04/30 17:14:24:739 <WordPressAppDelegate: 0x136d87750> applicationDidEnterBackground:
    2016/04/30 17:46:06:544 <WordPressAppDelegate: 0x136d87750> applicationWillEnterForeground:
    2016/04/30 17:46:07:019 <WordPressAppDelegate: 0x136d87750> applicationDidBecomeActive:
    2016/04/30 17:46:08:687 <SiteSettingsViewController: 0x138300b30> viewDidLoad
    2016/04/30 17:46:14:163 <Blog:wimmachines.nl> remove
    2016/04/30 17:46:14:852 Completed requesting shared web credentials with: Error Domain=NSOSStatusErrorDomain Code=-25300 "no matching items found" UserInfo={NSDescription=no matching items found}
    2016/04/30 17:46:56:014 <WordPressAppDelegate: 0x136d87750> applicationWillResignActive:
    2016/04/30 17:46:56:685 <WordPressAppDelegate: 0x136d87750> applicationDidEnterBackground:
    2016/04/30 17:47:27:910 <WordPressAppDelegate: 0x136d87750> applicationWillEnterForeground:
    2016/04/30 17:47:28:396 <WordPressAppDelegate: 0x136d87750> applicationDidBecomeActive:
    2016/04/30 17:47:33:989 WPWebViewController Should Start Loading [http://wimmachines.nl/]
    2016/04/30 17:47:33:989 WPWebViewController Started Loading []
    2016/04/30 17:47:36:066 WPWebViewController Finished Loading [http://wimmachines.nl/]
    2016/04/30 17:48:06:611 WPWebViewController Should Start Loading [http://wimmachines.nl/#]
    2016/04/30 17:48:10:593 <WordPressAppDelegate: 0x136d87750> applicationWillResignActive:
    2016/04/30 17:48:11:703 <WordPressAppDelegate: 0x136d87750> applicationDidEnterBackground:
    2016/04/30 20:12:26:283 WPAnalytics session started
    2016/04/30 20:12:26:334 ===========================================================================
    2016/04/30 20:12:26:334 Launching WordPress for iOS 6.1 (6.1.0.2)...
    2016/04/30 20:12:26:334 Crash count: 0
    2016/04/30 20:12:26:334 Debug mode: Production
    2016/04/30 20:12:26:334 Extra debug: YES
    2016/04/30 20:12:26:335 Device model: iPhone 6 (iPhone7,2)
    2016/04/30 20:12:26:335 OS: iPhone OS 9.3.1
    2016/04/30 20:12:26:335 Language: nl-NL
    2016/04/30 20:12:26:335 UDID: 530F0F73-871E-46F3-BEAD-98D5A54AE67B
    2016/04/30 20:12:26:351 APN token:
    2016/04/30 20:12:26:351 Launch options: (null)
    2016/04/30 20:12:26:351 All blogs on device:
    2016/04/30 20:12:26:359 <Blog Name: Wimmachines URL: http://wimmachines.nl XML-RPC: http://wimmachines.nl/xmlrpc.php jetpack: 🚀❔Jetpack not installed>
    2016/04/30 20:12:26:359 ===========================================================================
    2016/04/30 20:12:26:556 User-Agent set to: Mozilla/5.0 (iPhone; CPU iPhone OS 9_3_1 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13E238 wp-iphone/6.1
    2016/04/30 20:12:26:827 MediaService cleanUnusedMediaFileFromTmpDir
    2016/04/30 20:12:27:190 didFinishLaunchingWithOptions state: 1
    2016/04/30 20:12:27:198 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:12:27:438 0 media items to check for cleanup
    2016/04/30 20:12:28:202 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2016/04/30 20:12:34:818 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:12:35:499 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 20:12:36:510 Helpshift Enabled
    2016/04/30 20:22:34:216 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 20:22:34:637 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:22:37:370 <SiteSettingsViewController: 0x1257ceb20> viewDidLoad
    2016/04/30 20:22:42:490 <Blog:wimmachines.nl> remove
    2016/04/30 20:22:43:636 Completed requesting shared web credentials with: Error Domain=NSOSStatusErrorDomain Code=-25300 "no matching items found" UserInfo={NSDescription=no matching items found}
    2016/04/30 20:23:21:416 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:23:22:445 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 20:23:50:443 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 20:23:51:454 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:24:43:363 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:24:44:065 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 20:25:20:443 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 20:25:21:354 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:25:55:117 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:25:55:763 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 20:26:09:936 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 20:26:10:830 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:26:57:839 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:26:59:016 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 20:27:03:587 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 20:27:04:572 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:28:28:231 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:28:29:432 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 20:56:44:380 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 20:56:44:650 Reachability - Internet - WiFi: Y WWAN: N
    2016/04/30 20:56:44:768 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 20:57:20:944 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 20:57:27:899 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 20:57:28:567 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 21:25:50:340 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 21:25:50:772 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 21:26:02:842 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 21:26:14:722 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 21:29:24:752 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 21:29:56:075 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 21:30:03:027 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 21:30:03:832 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 21:44:27:105 <WordPressAppDelegate: 0x12558db90> applicationWillEnterForeground:
    2016/04/30 21:44:27:892 <WordPressAppDelegate: 0x12558db90> applicationDidBecomeActive:
    2016/04/30 21:44:36:757 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 21:44:44:429 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}
    2016/04/30 21:44:46:148 <WordPressAppDelegate: 0x12558db90> applicationWillResignActive:
    2016/04/30 21:44:49:144 <WordPressAppDelegate: 0x12558db90> applicationDidEnterBackground:
    2016/04/30 22:22:55:138 WPAnalytics session started
    2016/04/30 22:22:55:222 ===========================================================================
    2016/04/30 22:22:55:222 Launching WordPress for iOS 6.1 (6.1.0.2)...
    2016/04/30 22:22:55:223 Crash count: 0
    2016/04/30 22:22:55:223 Debug mode: Production
    2016/04/30 22:22:55:223 Extra debug: NO
    2016/04/30 22:22:55:223 Device model: iPhone 6 (iPhone7,2)
    2016/04/30 22:22:55:223 OS: iPhone OS 9.3.1
    2016/04/30 22:22:55:223 Language: nl-NL
    2016/04/30 22:22:55:223 UDID: 530F0F73-871E-46F3-BEAD-98D5A54AE67B
    2016/04/30 22:22:55:248 APN token:
    2016/04/30 22:22:55:248 Launch options: (null)
    2016/04/30 22:22:55:248 No blogs configured on device.
    2016/04/30 22:22:55:248 ===========================================================================
    2016/04/30 22:22:55:398 User-Agent set to: Mozilla/5.0 (iPhone; CPU iPhone OS 9_3_1 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13E238 wp-iphone/6.1
    2016/04/30 22:22:55:706 MediaService cleanUnusedMediaFileFromTmpDir
    2016/04/30 22:22:56:024 didFinishLaunchingWithOptions state: 1
    2016/04/30 22:22:56:033 <WordPressAppDelegate: 0x1455817a0> applicationDidBecomeActive:
    2016/04/30 22:22:56:252 0 media items to check for cleanup
    2016/04/30 22:22:56:679 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2016/04/30 22:22:56:921 Completed requesting shared web credentials with: Error Domain=NSOSStatusErrorDomain Code=-25300 "no matching items found" UserInfo={NSDescription=no matching items found}
    2016/04/30 22:23:27:077 Error Domain=org.wordpress.iphone Code=-1011 "Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen." UserInfo={NSLocalizedDescription=Er was een communicatie error met je site:
    Request failed: service unavailable (503)
    Druk op 'Hulp Nodig?' om de FAQ te lezen.}

  3. Hey Ricardo!

    It looks like the XML-RPC connection isn't responding correctly, which is required for the WordPress app to work. You can see that in a few places. First, if you check out http://wimmachines.nl/xmlrpc.php, you should see:

    XML-RPC server accepts POST requests only.

    Currently, I'm not seeing anything. Second, you can see the error in the Jetpack debug here:

    https://jetpack.com/support/debug/?url=wimmachines.nl

    Lastly, if you run your site through http://xmlrpc.eritreo.it/ (no information is stored there), you should see the error as well.

    This is commonly caused when a web hosting provider blocks XMLRPC. Please check with your hosting provider to find out if they allow XMLRPC on your site.

    It can also happen if there is a plugin/theme that conflicts with it. To check whether a plugin is causing the conflict with the app, try deactivating all the plugins on your self-hosted site to see whether that fixes the issue.

    You can find a list of known Plugin conflicts here:

    http://ios.forums.wordpress.org/topic/app-blocking-plugin-list?replies=1#post-5985

    However, there may be other Plugins that cause problems with XMLRPC as well.

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