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Can't connect to app - Error 503

  1. Hi,

    I'm trying to connect to my external wordpress.org site using the iPhone app. It won't log in giving a 503 error (Service Unavailable)

    Any help appreciated.

    Below is my log:

    2015/01/14 19:06:59:192 ===========================================================================
    2015/01/14 19:06:59:192 Launching WordPress for iOS 4.6.1...
    2015/01/14 19:06:59:192 Crash count: 0
    2015/01/14 19:06:59:192 Debug mode: Production
    2015/01/14 19:06:59:192 Extra debug: YES
    2015/01/14 19:06:59:193 Device model: iPhone 6 (iPhone7,2)
    2015/01/14 19:06:59:194 OS: iPhone OS 8.1.1
    2015/01/14 19:06:59:194 Language: en
    2015/01/14 19:06:59:194 UDID: DDE66E1E-D683-4D0C-8B63-A82AFA8C39A9
    2015/01/14 19:06:59:194 APN token: (null)
    2015/01/14 19:06:59:194 Launch options: (null)
    2015/01/14 19:06:59:194 No blogs configured on device.
    2015/01/14 19:06:59:194 ===========================================================================
    2015/01/14 19:06:59:282 WPAnalytics session started
    2015/01/14 19:06:59:307 Retrieving /me endpoint
    2015/01/14 19:06:59:319 Reachability - WordPress.com - WiFi: Y WWAN: N Carrier: vodafone IE [IE/272/01] Type: CTRadioAccessTechnologyLTE
    2015/01/14 19:06:59:703 <WordPressAppDelegate: 0x1700cd900> cleanUnusedMediaFileFromTmpDir
    2015/01/14 19:06:59:837 <BlogService: 0x174008d50> syncBlogsForAccount:success:failure:
    2015/01/14 19:06:59:867 didFinishLaunchingWithOptions state: 1
    2015/01/14 19:06:59:913 <WordPressAppDelegate: 0x1700cd900> applicationDidBecomeActive:
    2015/01/14 19:06:59:978 View is not visible and will not check for auto refresh.
    2015/01/14 19:07:00:043 0 media items to check for cleanup
    2015/01/14 19:07:00:103 <ReaderPostsViewController: 0x12e52e400> syncItemsWithUserInteraction:
    2015/01/14 19:07:01:854 Feedback response received: {
    "feedback-enabled" = 0;
    }
    2015/01/14 19:07:20:713 Error Domain=org.wordpress.iphone Code=-1011 "There was a server error communicating with your site:
    Request failed: service unavailable (503)
    Tap 'Need Help?' to view the FAQ." UserInfo=0x174471200 {NSLocalizedDescription=There was a server error communicating with your site:
    Request failed: service unavailable (503)
    Tap 'Need Help?' to view the FAQ.}

  2. Hi.

    When I visit http://www.askthepilots.com/xmlrpc.php I see an error message that reads: "Service Unavailable". The xmlrpc.php file is how the app communicates with your site. If there is a problem reaching this page, the you won't be able to use the app with your site.

    It might be that your host is blocking XML-RPC services. You might contact them and ask if that is the case and if they can remove the block for you site. You might also find the information in this FAQ useful: https://apps.wordpress.org/support/#faq-ios-12

  3. Followed the steps in the link you sent and it worked! Many thanks for that. Much appreciated.

  4. You're very welcome :)

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