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Cannot upload images on iOS app

  1. richardmclarke
    Member
    Feb 14, 2020, 7:34 PM

    I cannot upload images via the iOS app.

    Steps to reproduce

    Select Media
    Select +
    Select Choose from my device
    Select an image

    Result:
    Image loading progress bar completes
    Message "1 post 1 file not uploaded"

    Click retry

    Result:
    Error message "the operation couldn't be completed. (WordPressKit.WordPressComRestApiError error 7.)"

    It is a simple WordPress site with Jetpack installed.

    I have no problem uploading via the web interface

    Any help would be much appreciated

  2. Hi there!

    This normally refers to an issue with the server configurations or a plugin conflict. Would you be able to share your site address with us so we can look into this?

    If you would prefer to send this privately, you can contact us through the app by going to Me > Help & Support > Contact Us or by email at mobile-support@automattic.com.

    Thank you!

  3. richardmclarke
    Member
    Feb 18, 2020, 3:48 PM

    Hi,

    thanks for looking into this - it is lizzy-licious.com

    Cheers

  4. Hi there!

    Thanks for providing your site address. Are you connected to the app via your Jetpack connection? If so, it looks like Jetpack is having trouble communicating with your site at the moment.

    When you say you have no problem uploading via the web interface, is this from wp-admin or from https://WordPress.com/media/lizzy-licious.com?

    As a first step, would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the Jetpack menu in your dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

    If you're still having trouble after doing this, please send us a message through the app or by email so we can collect additional details regarding your site.

    Thank you!

  5. That works perfectly.

    Thanks!

  6. Glad to hear that worked! Feel free to reach out again through the apps if you run into this problem again. :)

    Cheers!

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