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App crashed - saved draft missing

  1. I wrote a post via the app on my iPhone last night. Saved it. And now it's not in my drafts folder when i login via my computer. I've tried to access the app again but it wont load any content. Any way to track down that draft?

  2. Hi dmc523,

    I'm trying to understand exactly what happened.

    I wrote a post via the app on my iPhone last night. Saved it.

    How did you save it? Did you save a local draft by pressing the Cancel button, or did you set the post status to draft and then press the Update/Save button?

    I've tried to access the app again but it wont load any content

    Can you describe what is happening exactly? Do you see an error message? Does it try to refresh the list of posts but you just see a spinner?

    The title of this thread says the app crashed. Can you describe what happened leading up to the crash?

    Any way to track down that draft?

    It depends on whether you saved a local copy, or if it was a post with a draft status that you saved. A local copy would just be on your phone but a post with a draft status should be saved to your site.

  3. Here the same thing is happening and we have like 5 people with the same issue different phones. You make a post and fail to upload. The app crash and the post become draft. I try to upload a picture and crash. Then after trying a few times to post everything disappear. I reinstall and everything appear, then the upload bug all overagain.

    This is what we got after crashing and trying a few times. http://cl.ly/image/3f3G3A172P0L

    This is happening on iPhone 5 and 4s ios 7.1.1 and 8.1.2

    we depend on the app so i move for uploading using the email way bc we depend on it everyday.

    Oh we send the crash report every time so u guys be aware.

    thnx in advance.

  4. Thanks for getting back to me Eric. Here is hwat happened:

    I started a new draft in the app, applied tags, etc. then went to "close". It asked me if I wanted to discard or 'save draft' so I did the latter. Then the app literally just crashed. It went blank, I got a pop up saying 'we've crashed! Send a report", which I selected. Then nothing at all.

    This morning I logged into my wordpress dashboard via my computer and there was no draft. I tried to log into my phone app many times and everytime I start it up, it is just the blue bar across the top of the page with a blank white page. I restarted my phone several times and still the app was blanks.

  5. Not related with the previous members but with a similar issue.

    Wrote a draft post while on my iPad while on plane, hence on flight mode.
    Updated the post when done, app showed a red error on list of posts indicating that the update failed.
    Opened the app again while on land and connected to the network.
    Opened post and clicked Update. Did the same for another post.
    App showed the list of posts without the red error, as if the update was successful.
    App crashed.
    Re-opening the app or going to my Wordpress admin online shows me an empty draft :(

    Any chance to recover the draft would be highly welcome.

  6. @dcm523

    it is just the blue bar across the top of the page with a blank white page. I restarted my phone several times and still the app was blanks.

    Ouch. Sorry to hear about that. We'll look for the crash report. Hopefully we can get it fixed quickly. In the mean time, it sounds like the app has gotten stuck in a very bad state. If you can't get past the blank screen you might try deleting and reinstalling the app. I'm afraid that, by the sound of it, the draft post probably can't be recovered. :(

  7. @joaoguerrasantos

    Re-opening the app or going to my Wordpress admin online shows me an empty draft :(

    Ugh. I'm sorry to hear that. Wish I had better news for you but I'm afraid if the draft post isn't on the phone anymore and isn't showing up on your site then its likely not recoverable. :(

  8. Thanks for getting back to me @Eric. I ended up having to delete and reinstall the app and since then it's worked well. I just want to be sure i'm saving properly to avoid this from happening again. Can you clarify the instructions on saving so it syncs with the online dashboard?

    I did send a crash report so hopefully it reached your team.

  9. @dcm523

    Can you clarify the instructions on saving so it syncs with the online dashboard?

    Sure! This is the default behavior actually. Any time you create or edit a post in the app you can send your changes to your site by tapping the Save (for new posts) or Update (for existing posts) button in the top right of the screen.

    If you tap the Close button on a new post, it will ask you if you want to discard the post, or if you want to save a local copy. This copy is not send to your blog until you return to it and click either the Save or Update button.

    If you want to create a draft post AND keep a copy synced to your site, then you can tap on the Options button, change the Status option to Draft, and then tap the Save button. You can make all the edits you like, all the while syncing them to your site when you click Update, and the post will not be visible until you change its status to Published.

    Hope this helps!

  10. Is there no way to recover the draft from a local cache on the device? That would be so sweet...

  11. @joaoguerrasantos There might be some utility you could use on a jail-broken device to retrieve the app's database and search for the content of the draft (assuming its even still there). However, this isn't something we can support or recommend.

  12. @Eric - here's the issue: there is no "save" in the top right until AFTER I change the status to "draft". Before then , the only option is to "publish", which is why I did close - save draft.

    Also, when you hit close, it says "save draft" - there is no mention of a local copy. These things should really be clarified within the app. No idea if you can control that or not, but it's very unclear and in no-way indicates that your draft wont be saved directly to the site at any time.

  13. Good points. We're currently in the middle of updating the editor and this is something we can look to improve.

  14. Hello I am using the latest Wordpress for iOs 4.9 and cannot figure out how to save a post as a local draft when I do not have cell service or am in airplane mode.

  15. Hi @ladyonarock

    The app should prompt you to save a local copy any time you try to publish or save changes, but do not have an internet connection.

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